Support

Get help with Snakefy

Find help with Snakefy, identify a snake from a photo, purchases when offered, and app settings.

Getting started

To identify a snake from a photo, begin with safe-distance photos, head/body pattern, location, and habitat context. Review the result against pattern, body shape, head shape, region, habitat, and behavior before acting on it.

Install the latest app version.
Check your connection for online features.
Restart the app if a screen does not refresh.

Purchases and subscriptions

If Snakefy offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.

Use Restore Purchases after reinstalling.
Use your store account for billing changes.
Contact support if access does not refresh.

Contact support

Include your device model, app version, country, and the exact screen where the issue happened.

Screenshots help support reproduce visual issues.
Do not send payment card details.
Mention whether the issue is on iOS or Android.

Contact

Need a human?

Email support@fbappstudio.com with your device, app version, and what you were trying to do.

What is Snakefy?

Snakefy is a snake identification app for homeowners, hikers, pet owners, and wildlife learners.

Where can I download Snakefy?

Use the official App Store or Google Play link on this website. Availability can vary by country and device.

How do I get support?

Visit the support page or email support@fbappstudio.com.